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Privacy Policy

Happy Place Golf Lounge Ltd

Last updated: March 2026

Happy Place Golf Lounge Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy.

This policy explains how we collect, use, and protect personal information when you visit our website or use our services.

This policy complies with the UK General Data Protection Regulation and the Data Protection Act 2018.

1. Who We Are

Happy Place Golf Lounge Ltd operates an indoor golf simulator lounge located in Louth, Lincolnshire, United Kingdom.

If you have questions about this privacy policy or your personal data you can contact us at:

Email: happy.place.golf.lounge@gmail.com

2. Information We Collect

We may collect and process the following personal data.

Information you provide

When you make a booking, create an account, or contact us we may collect:

  • Name

  • Email address

  • Phone number

  • Account login details

  • Booking information

  • Membership details

  • Messages or enquiries submitted through our website

Booking System

Bookings may be processed through third-party booking platforms including:

  • Skedda

  • AllBooked

These services securely store booking information necessary to manage reservations.

Payment Information

Payments and memberships may be processed through Stripe.

We do not store full card payment details.

Automatically Collected Information

When visiting our website, some technical information may be collected such as:

  • IP address

  • Browser type

  • Device type

  • website usage information

This data helps maintain website security and functionality.

3. How We Use Your Information

Your information may be used to:

  • Process bookings for simulator bays

  • Manage memberships and customer accounts

  • Send booking confirmations and service communications

  • Respond to enquiries

  • Maintain venue security

  • Improve our services and operations

  • Comply with legal obligations

We only collect and use personal data where there is a legitimate business need.

4. Legal Basis for Processing

We rely on the following legal bases under UK data protection law:

  • Contractual necessity – to process bookings and provide services

  • Legitimate interests – to operate and improve our business

  • Legal obligations – where required by law

  • Consent – where you opt into marketing communications

5. Marketing Communications

If you choose to opt in, we may send occasional marketing communications regarding:

  • promotions

  • events

  • updates about Happy Place Golf Lounge

You may unsubscribe from marketing emails at any time.

6. Leaderboards and Competitions

The venue may run competitions and leagues where player names and scores may appear on public leaderboards displayed within the venue or online.

By participating in competitions, players agree that their name and scores may be displayed publicly.

7. CCTV and Venue Security

For safety and security purposes, CCTV cameras may operate around the premises, including external areas.

Footage is used solely for security and operational purposes and is retained only for a limited period unless required for investigation.

8. Data Storage and Retention

We retain personal data only as long as necessary.

Typical retention periods may include:

Data TypeRetention

Booking recordsup to 6 years

Membership informationduration of membership

CCTV footageapprox. 30 days

Marketing listsuntil unsubscribed

9. Sharing Your Information

We do not sell personal data.

Information may be shared with trusted service providers necessary to operate our business, including:

  • website hosting platforms such as Wix

  • booking platforms

  • payment processors

  • IT service providers

These providers are required to protect your information.

10. Your Data Protection Rights

Under UK law you have the right to:

  • request access to your personal data

  • request correction of inaccurate information

  • request deletion of personal data

  • object to certain processing activities

  • withdraw marketing consent

Requests can be made by contacting us at the email listed above.

11. Cookies

Our website may use cookies to improve functionality and user experience.

You can control cookies through your browser settings.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

13. Updates to This Policy

We may update this policy occasionally. The latest version will always be available on our website.

14. Complaints

If you believe your personal data has been mishandled, you may contact the Information Commissioner's Office.

Website: https://ico.org.uk

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